INActive
Intake Agent
Prior Authorization
Current activity · Parsing 3 new orders from EHR feed
Today
142
Success
99.1%
Avg time
18s
Human help
1
Last activity 12s ago
Agents deployed
11
0 workflow active
Tasks in flight
111
right now
Tasks completed today
1047
across all agents
Cases needing humans
31
avg success 97.2%
Operations Supervisor Agent
Active
OS
Supervisory layer coordinating the 10 specialized agents
Current activity · Orchestrating 10 specialized agents · 6 escalations open
Today
212
Success
99.4%
Avg time
9s
Escalated
6
Responsibilities
- Monitors every authorization workflow end to end
- Detects stalled cases and re-routes them
- Identifies approaching payer deadlines
- Escalates exceptions to the human work queue
- Coordinates the 10 specialized agents
- Prioritizes high-value and clinically urgent cases
- Monitors automation performance and drift
IN · IntakeEL · EligibilityPA · Prior Authorization RequirementPP · Payer PolicyCD · Clinical DocumentationSM · SubmissionFU · Authorization Follow-UpEX · Exception ManagementDN · DenialRR · Revenue Risk
Specialized agents
ELActive
Eligibility Agent
Prior Authorization
Current activity · Verifying 12 patient coverages
Today
118
Success
98.4%
Avg time
42s
Human help
2
Last activity 40s ago
PAProcessing
Prior Authorization Requirement Agent
Prior Authorization
Current activity · Resolving 6 payer rules
Today
96
Success
97.9%
Avg time
1m 05s
Human help
3
Last activity 1m ago
PPActive
Payer Policy Agent
Prior Authorization
Current activity · Indexing 4 updated medical policies
Today
61
Success
98.8%
Avg time
38s
Human help
1
Last activity 25s ago
CDProcessing
Clinical Documentation Agent
Prior Authorization
Current activity · Analyzing imaging reports (8)
Today
74
Success
96.2%
Avg time
2m 12s
Human help
5
Last activity 2m ago
SMActive
Submission Agent
Prior Authorization
Current activity · Submitting 19 to payer portals
Today
151
Success
99.6%
Avg time
55s
Human help
0
Last activity 8s ago
FUWaiting
Authorization Follow-Up Agent
Prior Authorization
Current activity · Chasing 27 pending payer responses
Today
89
Success
95.4%
Avg time
1m 48s
Human help
2
Last activity 35s ago
EXNeeds attention
Exception Management Agent
Prior Authorization
Current activity · Escalating 6 cases to human review
Today
34
Success
92.7%
Avg time
4m 06s
Human help
6
Last activity 4m ago
DNProcessing
Denial Agent
Prior Authorization
Current activity · Drafting 4 appeal packages
Today
22
Success
94.8%
Avg time
3m 40s
Human help
4
Last activity 3m ago
RRActive
Revenue Risk Agent
Prior Authorization
Current activity · Scoring $412.6k of exposed volume
Today
48
Success
97.1%
Avg time
26s
Human help
1
Last activity 1m ago